Terms & Conditions / Disclaimer
Please read these terms carefully before using our laundry and dry-cleaning services.
Last updated: 8 September 2026
We, Crisp & Stitch Laundry and Dry Cleaning (“Crisp & Stitch,” “we,” “our,” or “us”), are pleased to provide professional laundry and dry-cleaning services to you (“you,” “your,” or the “customer”), subject to your compliance with and acceptance of the terms and conditions set forth below. Your use of Crisp & Stitch’s services indicates your agreement to be bound by the terms and conditions contained herein. If you do not so agree, you should inform us and cease using the service immediately.
General Provisions
Crisp & Stitch reserves the right to refuse to clean any garment at our sole discretion. We do not guarantee the removal of all stains, as some may be permanent or require specialized treatment beyond our standard processes.
Crisp & Stitch is not responsible for loss of or damage to any personal or non-cleanable items left in clothing or laundry bags, including but not limited to money, jewelry, watches, electronics, or any other valuable items. The customer agrees not to leave such items in their clothing or laundry bags.
We cannot hold unclaimed garments for more than 30 days. Beyond this period, unclaimed garments will be donated to charity or disposed of accordingly.
All sales are final and all payments are non-refundable, except as expressly provided in our Lost or Damaged Items Reimbursement Policy below. Crisp & Stitch reserves the right to charge balances of previously approved payments or services to the customer’s credit card on file.
Damage Policy
Crisp & Stitch will use reasonable efforts to maintain a high-quality cleaning service. We accept no liability for damage due to normal cleaning of items without care instructions, and accept no liability for items treated in accordance with the care labels or other instructions provided by the customer.
Crisp & Stitch accepts no liability for “special care” items that require special attention or that do not have care instructions; provided, however, we will take special care of items that are placed in a separate, clearly labelled plastic bag (provided by the customer) within the customer’s laundry bag if the plastic bag is clearly labelled “DELICATES” or “SPECIAL CARE.”
Crisp & Stitch is not responsible for: (a) Clothing bleeding, shrinking, fading, or changing as a result of normal procedures; (b) Damage to items with pre-existing weaknesses, worn fabrics, or manufacturing defects; (c) Buttons, sequins, beads, or adornments becoming loose or detached.
Precautions will be taken to alleviate these problems whenever possible. Crisp & Stitch denies any responsibility for lost or damaged items should a claim be made more than 7 days after customer pickup or delivery.
Lost Item Policy
Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pickup or delivery, along with: (1) A receipt or proof of purchase for the item(s), and (2) The delivery ticket or order confirmation number. Reimbursement will be accepted as per provisions stated below.
Crisp & Stitch denies any responsibility for lost or damaged items should a claim be made more than 7 days after customer pickup or delivery. Additionally, before items may be deemed as lost, Crisp & Stitch requires a 30-day period to locate the garment.
Lost or Damaged Items Reimbursement Policy
Any reimbursement shall not exceed the lower amount of Option A or Option B:
- Option A (Without Original Receipt): 5 times our charge for cleaning/pressing the item, regardless of brand, age, or condition (Max reimbursement: ₦50,000 per item).
- Option B (With Original Receipt & Proof of Purchase): 100% of purchase price if purchased within 30 days of cleaning date; 50% if purchased 31–120 days prior; 25% if purchased 121 days – 1 year prior; No reimbursement for items purchased over 1 year ago.
Crisp & Stitch is not liable for reimbursing new items purchased by the customer to replace lost or damaged items. Reimbursement will be issued in the form of store credit or, at our discretion, via the original payment method.
Wash & Fold Policy
Reimbursements for lost or damaged items tendered through our Wash & Fold laundering service may be issued only if a detailed list of each item is accompanied with the order at the time of drop-off. The list must include the brand, item style, colour, and size of each individual item. The value of reimbursement shall not exceed 10 times our charge for cleaning the order, in store credits. If no list is provided at drop-off, Crisp & Stitch is not responsible for any lost or damaged items and there will be NO REIMBURSEMENTS or compensation.
Crisp & Stitch uses state-of-the-art commercial washing machines and therefore does not accept “Hand Wash Only” instructions. Items requiring hand washing must be clearly separated and labelled, and will be washed using a gentle cycle. Crisp & Stitch denies any responsibility if garments are damaged in this process.
Refund Policy
Crisp & Stitch shall have no obligation to refund any amount paid by the customer. However, we may choose to issue a refund, store credit, or re-clean service in our sole discretion.
Contact Us
Ablag Avenue, Off Monastery Road, Sangotedo, Lagos, Nigeria • Email: info@crispandstitch.com • Website: www.crispandstitch.com